Support Engineer Team Lead
KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in knowledge management solutions.
We are looking for a Support Engineer Team Lead to function as a player-coach - supporting our SaaS knowledge management system and leading a 3-person team in day-to-day work life. You will work closely with the Global Head of Support, DevOps, and Development teams to lead the support team and represent KMS Lighthouse as a professional and technical authority for clients.
The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership, and clients.
- 3 years of experience as a Support Engineer or in a similarly technical role
- 1 year of experience leading a team
- Must have experience interfacing with clients, preferably enterprise clients
- Experience directly supporting a SaaS solution is required
- Experience with Linux administration and scripting is required
- Experience with SQL scripting and data familiarity
- Experience working with Microsoft Azure or other cloud providers
- Experience working with Virtualization systems (VMware or other)
- Experience working with Kubernetes (advantage)
- Basic to intermediate infrastructure and networking knowledge
- Knowledge of Windows administration