Chief Information Security Officer (CISO)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

PayPal Payments Private Limited (PPPL) is the India subsidiary of PayPal Holdings, Inc. and a regulated payments entity supervised by the Reserve Bank of India (RBI). As the entity-level Chief Information Security Officer (CISO), this role is accountable for ensuring cybersecurity, information technology (IT) and information & communication technology (ICT) risk, and operational resilience capabilities are effectively implemented, governed, and evidenced within the regulated entity, while leveraging PayPal’s global technology and cybersecurity services.

Job Description

Essential Responsibilities

• Recognized as a security governance, risk, and compliance expert, independently addressing the most complex security risks and providing strategic direction on risk mitigation and governance practices across the security domain.

• Define methods and procedures for new or special assignments, collaborating with cross-functional teams to drive security risk and governance initiatives that align with business needs and objectives.

• Lead complex, high-impact security governance and risk management initiatives, leveraging a deep understanding of business trends and security challenges to develop innovative risk mitigation strategies and solutions.

• Possess a keen awareness of the broader impact of decisions, with initiatives driving enterprise-wide improvements in risk management and security governance, enhancing overall security practices and operational efficiency.

• Lead a security risk and governance team; set clear priorities and define actionable plans, ensuring alignment with organizational goals.

• Guide team members through complex challenges, fostering their growth and development while maintaining a focus on high-impact results.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

This Senior Manager serves as the entity-level Chief Information Security Officer (CISO) and First Line of Defense lead for information security, cyber resilience, and ICT risk management. The role provides local lead of technology services delivered by PayPal's global organisation, ensuring compliance with Reserve Bank of India (RBI) cybersecurity, ICT risk, operational resilience, data protection, and other applicable regulatory requirements.

The CISO is accountable for the local governance and assurance of enterprise security capabilities, ensuring they are effectively implemented, monitored, evidenced, and reported. Working closely with global engineering, infrastructure, cloud, security, SLOD & enterprise risk teams and business teams, the role requires strong technical expertise, sound risk judgement, regulatory interpretation, and excellent communication skills.

Information Security & Cyber Resilience

• Serve as the entity-level CISO, leading local information security, cyber resilience, and ICT/IT risk management activities

• Lead the implementation and continuous improvement of cyber and digital operational resilience capabilities across the regulated entity

• Partner with global Infrastructure, Cloud, Cybersecurity, Site Reliability Engineering, Product, and Operations teams to strengthen the resilience of critical ICT services and business processes supporting the entity.

• Ensure enterprise cybersecurity policies, standards, and control requirements are effectively implemented, monitored, and evidenced within the entity, and mapped to applicable RBI requirements.

• Oversee operational resilience activities, including disaster recovery exercises, cyber simulations, failover testing, tabletop exercises, and resilience validation, and maintain evidence for regulatory and audit review.

• Oversee adherence to payment data storage and localisation requirements applicable to the entity, coordinating with global teams on data residency, retention, and evidencing.

ICT Risk & Secure Technology Delivery

• Act as the First Line ICT/IT Risk lead for major technology changes, cloud migrations, new product launches, and transformation initiatives affecting the regulated entity.

• Lead ICT and cybersecurity risk assessments across infrastructure, applications, cloud services, third-party providers, and operational processes.

• Ensure security, resilience, data protection, and regulatory requirements are embedded throughout technology delivery and operational processes.

• Partner with engineering and product teams to drive practical, measurable, and risk-based remediation of identified control gaps, including time-bound closure of vulnerabilities identified through VA/PT.

• Oversee cybersecurity and operational resilience risks associated with third-party technology providers and cloud services supporting the regulated entity, Incident Management & Regulatory Engagement

• Lead the First Line coordination of cybersecurity incidents and ICT disruption events in partnership with global Cybersecurity and Technology teams.

• Lead the entity’s coordination of cyber incidents and ICT disruption events, including assessment, escalation, root cause analysis, recovery, and remediation tracking.

• Drive post-incident reviews and resilience improvements to strengthen operational readiness and reduce future risk.

• Act as the primary local point of contact for the RBI, CERT-In, external auditors, and internal assurance on cybersecurity, ICT risk, operational resilience, and data protection matters, maintaining a current view of the entity’s regulatory obligations and compliance posture and ensuring control design and evidence remain adequate to demonstrate compliance.

Governance, Risk & Compliance

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