Lead Product Manager, Risk Decisioning

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

At PayPal, real-time decisioning powers customer protection and global commerce. We’re looking for a Lead Product Manager to lead product direction for a risk domain across a portfolio of risk strategies. Partnering with risk strategy leaders, you’ll set the domain’s product vision and roadmap, turning outcomes like loss reduction, approval rates, and customer experience into product plans. You’ll define what each strategy needs, from rules and models to data and customer treatments, and shape the roadmap of our next-generation Risk Decisioning Platform. Near term, you’ll move strategies off legacy systems and ramp them to full production; beyond that, you’ll launch new strategies and use experimentation and automation to keep optimizing. Working with data science, modeling, and engineering, you’ll track performance and captured savings and represent the domain in product and steering committee reviews. You bring deep risk domain expertise and strong technical fluency.

Job Description

Essential Responsibilities

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.

• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.

• Controls for the customer experience and customer needs in product requirements and as an input to decision making.

• Monitors metrics that inform the success of products including usability studies, research and market analysis.

• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.

• Monitors product profitability measures, including budget.

• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.

• Partners with content developers, data scientists, product designers and user experience researchers.

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Experience building products in fraud, account integrity, credit, or other risk domains, in close partnership with risk strategy teams.

• Track record of setting a multi-year product vision and roadmap, balancing near-term delivery with longer-term bets.

• Working knowledge of how risk decisions are made and tuned, including rules, ML models, features, and step-up and friction treatments, and the tradeoff between loss and customer experience.

• Strong quantitative skills: defining and interpreting risk metrics (loss, catch, false positive, and approval rates), sizing opportunities, and connecting product changes to business impact.

• Experience launching through controlled rollouts and experimentation, including champion/challenger tests and staged traffic ramps.

• Experience translating business needs into clear asks for data science, modeling, and platform teams, and managing dependencies across them.

• Experience leading major platform transitions, such as migrating risk strategies off legacy systems, while protecting performance.

• Ability to influence senior business stakeholders and drive milestone-based delivery across multiple teams.

Subsidiary

PayPal

Travel Percent

10

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range

San Jose, California: ($176,500.00 - $262,350.00 Annually)

Additional Location(s) | Pay Range

Chicago, Illinois: ($160,500.00 - $238,700.00 Annually)

Austin, Texas: ($160,500.00 - $238,700.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit careers.pypl.com ↗ .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (