Rated Customer Success Associate

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page .

We are currently looking for a Rated Customer Success Associate (L2)  to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.

Key Responsibilities:

- Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.

- Engage with customers via phone, email and video calls, providing clear guidance and timely responses

- Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process

- Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers

- Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts

- Develop trusted advisor relationships with key account stakeholders, and executives

- Assist customers in more effectively utilizing the platform to suit their specific business needs and handling internal/external requests

- Communicate results on a monthly basis on customer initiatives to both internal and external stakeholders

- Prepare portfolio updates, reports and insights on customer and market status

- Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

As we continue to grow, you may be asked to contribute towards other tasks.

- 2+ years in an onboarding or account management, ideally in a B2B environment or SaaS environment

- Demonstrated ability to deliver high quality customer satisfaction and retention

- Attention to detail and excellent written and verbal communication skills, with the ability to explain complex processes clearly to customers

- Passion for sustainability

- Bachelor’s degree required

- Fluent in English and French and other European language proficiency as a strong plus or advantage.

- Experience with Salesforce or CRM software preferred

- Proactive in suggesting, designing and implementing ideas and improvements

- Comfortable working in a fast paced, high-growth environment, with the ability to adapt quickly to evolving priorities

- Collaborative team player who works effectively across functions

- A basic understand of AI technology is required and any experience using AI in a customer support setting is a plus