Risk & Prevention - Operational Risk (AVP)

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

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Description

Group Operations and Technology (O&T) provide IT and backroom support across the bank's business lines such as Group Consumer Financial Services, Group Corporate Banking, Global Market, Group Risk Management, Group Finance, and Group Human Resources.

In addition, Group O&T runs the bank’s regional processing centres and technology operations, drive for productivity gains and lower unit costs by instilling a quality culture, and leverage on the synergy from cross border processing hubs in Singapore, Malaysia and across the region.

The objective of Group O&T Risk & Prevention (R&P) is to establish a risk awareness and compliance culture that helps Group O&T to manage risks.  In supporting O&T departments, Group Risk and Regulatory Compliance Unit as the Division Compliance Officer, Business Continuity Management Coordinator and Ops Risk management Coordinator, R&P undertakes the following responsibilities:

• Coordinate and facilitate the implementation of Operational Risk & Compliance policies, methodologies, and initiatives for proactive risk management by Group O&T.

• Monitor and uplift the Division's risk and compliance management performance through tracking of audit issues, compliance breaches and loss events.

• Provide independent review of risk assessments performed by O&T for new/changed processes to ensure integration of risk management to internal processes.

• Manage the audit engagement process, track, and ensure timely closure of issues.

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Promote awareness of risk among O&T staff and educate them on methodologies and processes for risk management and compliance.

Role Description :

The candidate will support proactive identification, assessment, monitoring and mitigation of operational risks across Group O&T Operations. The role combines hands-on operational risk and control management with strong management reporting, data analysis, thematic review and stakeholder advisory responsibilities. The incumbent is expected to translate risk information into clear insights and practical actions for senior management, risk committees and operational stakeholders.

Duties and Responsibilities:

• Operational risk oversight and advisory : Support the R&P Operational Risk Lead in the effective management of operational risk and controls across Group O&T Operations. Provide practical advice, objective review and constructive challenge on risk issues, process or system changes, and proposed control or risk-mitigation solutions.

• Risk and control assessments: Facilitate and review risk and control assessments, including RCSA and assessments arising from new or changed processes, systems and products. Ensure key risks are adequately identified, assessed and supported by appropriate controls and action plans.

• Risk monitoring and management reporting : Prepare, consolidate and maintain periodic operational risk reports, dashboards, risk indicators and management information for senior management, risk committees and other relevant stakeholders.

• Data quality and analysis : Collect, validate and analyse operational risk information from multiple sources. Identify trends, concentrations, recurring control weaknesses and emerging issues, and translate findings into clear management insights and recommended actions.

• Issue, event and action tracking: Monitor and follow up on operational risk issues, loss events, compliance breaches, audit or regulatory findings and remediation actions. Challenge delays, clarify discrepancies and support timely and sustainable closure, including appropriate root-cause analysis.

• Thematic and control reviews: Develop and conduct risk-based thematic, periodic and ad-hoc reviews to assess process design, control adequacy and operating effectiveness. Document findings clearly, agree practical remediation actions and track them to completion.

• Audit and regulatory support : Support Operations stakeholders during internal or external audits, regulatory reviews and inspections, including coordination of responses, evidence and remediation tracking.

• Stakeholder engagement : Collaborate with local and regional Operations, Technology, R&P and second-line functions to assess risk profiles, address control gaps and implement consistent risk-management practices.

• Process, dashboard and automation enhancement: Continuously improve risk reporting processes, templates and dashboards to strengthen efficiency, consistency, data quality and decision usefulness. Contribute to the adoption of data visualisation and suitable workflow or reporting automation.

• Risk culture: Develop or deliver briefing and training materials on operational risk, controls, reporting requirements and lessons learned. Promote ownership and a strong risk and control culture across Operations.

• Other responsibilities : Undertake other operational risk, advisory and review assignments as required.

Pre-requisites (Knowledge/ Experience/ Skills)

• Approximately 5-8 years of relevant experience in operational risk management, risk and control, banking operations, compliance or audit, preferably within a bank or regulated financial institution.

• Hands-on experience in risk and control assessments, including RCSA, control reviews or testing, operational risk issue management and remediation tracking.

• Experience supporting internal or external audits and, where applicable, regulatory reviews or inspections.

• Practical experience preparing management reports, risk dashboards, risk indicators, committee papers or other management information.

• Ability to consolidate and validate data from multiple sources, identify trends and root causes, and convert analysis into concise, decision-useful insights.

• Good understanding of operational risk and control principles and relevant regulatory expectations. Exposure to regional operations or regulatory requirements is advantageous.

• Strong Microsoft Excel and PowerPoint skills. Experience with Power BI or other data-visualisation, workflow or reporting-automation tools is advantageous.

• Good written and verbal communication skills, with the ability to present complex risk matters clearly and engage stakeholders at different levels.

Academic

• University degree in business, finance, accountancy, risk management or a related discipline

• Practical experience in auditing, risk management and compliance testing in various business operations

• Functional knowledge of Operations will be preferred

• Practitioner and holder of risk or audit certification, such as CIA, or other controls or operational risk related certifications would be advantageous.

Core Competencies

• Strong ownership, sound judgement and the confidence to provide constructive challenge while maintaining effective working relationships.

• Analytical, inquisitive and