Technical Support Officer

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team.

Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Sydney offices.

• Providing first and second level hardware and software support.

• Adhering to all processes and documenting procedures accordingly.

• Making recommendations on upgrades and replacements when necessary.

• Proactively building the IT brand via local delivery of customer facing technology initiatives.

• Participate in projects as required.

What’s in It for you?

• Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025!

• Wide range of benefits designed to support your career, wellbeing, and lifestyle.

• Colliers Balance - to support lifestyle & wellbeing.

• Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave.

• Formal career development & recognition programs.

• Innovative technology & tools to drive your productivity.

To be successful in this role, you will have at least 2+ years of experience in a similar position at Level 2-3 helpdesk with the below mentioned technologies and systems.

Key technologies you will be familiar with:

• Windows 11

• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams.

• Citrix.

• Azure.

• Audio and Visual (conferencing).

• SCCM.

• Intune.

• ServiceNow.