Guest Relations Agent - Russian Speaker

Main Responsibilities

- Greet and welcome all guests with a warm and engaging demeanor.

- Serve as the main point of contact for guests, assisting with all inquiries and requests.

- Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

- Coordinate with all departments to ensure guest preferences and expectations are met.

- Promote hotel services, facilities, and upsell room categories and experiences.

- Handle VIP arrivals and ensure their stay exceeds expectations.

- Maintain updated guest profiles and preferences in the PMS.

- Provide personalized recommendations for local attractions, dining, and events.

- Maintain a strong presence in the lobby and public areas to assist guests proactively.

- Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.