Restaurant Reservations Agent

Job Summary

We are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.

Key Responsibilities

- Handle restaurant reservations accurately via phone, email, and reservation systems

- Coordinate dining arrangements across all hotel restaurants and outlets

- Provide detailed information on menus, promotions, operating hours, and special events

- Manage guest preferences, special requests, and VIP arrangements

- Liaise closely with restaurant managers and host teams to ensure smooth operations

- Maintain up-to-date reservation records and seating plans

- Handle guest inquiries and concerns professionally and promptly

- Ensure all interactions reflect the hotel’s luxury service standards