Waiter/Waitress

Key Responsibilities

- Welcome guests, present menus, explain menu items, and provide recommendations when required.

- Take and accurately process food and beverage orders, ensuring all guest preferences and special requests are communicated to the relevant team.

- Serve food and beverages efficiently and professionally, following established service standards and sequence of service.

- Maintain excellent knowledge of menus, ingredients, allergens, beverages, promotions, and outlet offerings.

- Monitor guest needs throughout the dining experience and proactively provide attentive and personalized service.

- Coordinate closely with the kitchen, bar, hostess, and other F&B team members to ensure smooth and timely service.

- Process guest bills and payments accurately and handle any billing enquiries professionally.

- Maintain cleanliness, organization, and presentation of tables and service areas in accordance with luxury hotel standards.