Restaurant Hostess

Key Responsibilities

- Welcome and acknowledge all guests in a warm, friendly, and professional manner.

- Manage reservations, walk-ins, waiting lists, and table allocations efficiently.

- Escort guests to their tables and present menus in accordance with service standards.

- Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.

- Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.

- Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.

- Coordinate closely with the restaurant service team and management to ensure seamless guest service.

- Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.